Troubleshooting
When something does not behave as expected, start with the simplest checks first.
Common checks
A job will not start
- confirm the correct run mode is not already active
- confirm the assigned worker or worker pool is available
- confirm the tenant still has allowance for a live run
A run looks stalled
- review the latest status and logs
- compare current progress with average progress
- confirm the source and target remotes are still reachable
A scan result is confusing
- check which thresholds are currently active
- confirm whether the issue came from a stale scan or a fresh scan
- re-scan after remediation if you need updated findings
Escalation path
If the issue is not clear from the User Interface, collect:
- the job or run identifier
- the current status
- the affected remote type
- the exact operation you attempted